Diving Deeper

Automation of Monitoring in Field Operations and Calculating Incentives

Case Study: Automation delivers higher accuracy and speed in $60 million in annual incentive payouts to telecommunication field technicians.

Cumbersome manual processes caused errors and delays in distributing $5 million in monthly incentives at a major telecommunications firm, leaving operations field managers and technicians disappointed in an exchange that was intended to drive engagement and morale. Every month, four teams worked with multiple disparate spreadsheet tools to pull data and calculate incentives, an unwieldy and risky approach that took more than 45 days to process payments

Recognizing the need to streamline and improve this critical function, the firm turned to our team to deliver an automated, faster and sustainable solution to ensure the employees receive accurate, timely incentive pay.

Click to learn more about our approach and the results it drove.

Case Study: Automation of Incentives in Monitoring Field Operations and Calculating Incentives